We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days in new condition and we'll replace it or give you a refund. Please read "Returns & Exchanges" below for more information.
IN-STORE PICK UP
In-store pick up is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pick up.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
RETURNS & EXCHANGES
If there is a problem with a product that you purchased from us, please bring it back. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or are defective. Returned merchandise that appears used may not be eligible to be returned or may be subject to a restocking fee at our discretion. Labor fees, such as custom wheel builds or other services, are non-refundable. Tools cannot be returned.
For online orders: You may ship an item back to us if it is defective or not to your satisfaction. Get in touch with us and let us know what you would like to return. Ship returns via Ground UPS, FedEx or insured US Mail (we do not accept CODs). Your original form of payment will be refunded once we receive the item. We will refund shipping costs only on damaged or incorrect merchandise. Returned merchandise that appears used may not be eligible to be returned or may be subject to a restocking fee at our discretion. If you would like to exchange an item for fit, let us know and we will work with you to get the correct size with free shipping. Floor pumps, wire bead tires, repair stands, drop handlebars and fenders may be returned but cannot be exchanged due to the high cost of shipping. Labor fees, such as custom wheel builds or other services, are non-refundable. Tools cannot be returned.
PRICES & INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog, and we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit, by calling our shop at (303)444-4196, or by emailing us at firstname.lastname@example.org. Thank you!
We offer $18 ground shipping for all purchases. Floor pumps, fenders, repair stands, handlebars, wheels, and wire bead tires incur an additional $15 shipping charge. Hitch racks have their own shipping cost scale according to weight. All shipping rates are subject to change under unusual situations and we will contact you if there is an issue. Due to supply chain shortages we may be unable to ship certain items at this time.
Discount codes are valid on select full-priced items only. Bikes, gift cards, and sale items are excluded from all discounts and promotions.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
QUESTIONS OR CONCERNS
If you have questions or concerns regarding your online or in-store purchase, or anything else for that matter, please reach out to us! We are a hometown bike shop here to serve our community (and beyond!) to the best of our ability and will work to answer your questions or resolve any issues in a timely and kind manner. Please call us during open hours at (303)444-4196 or email us any time at email@example.com.