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Store Policies

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

In-Store Pickup - Always Free!

In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns and Exchanges

If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or are defective. Returned merchandise that appears used may be subject to a restocking fee. 

You may also ship an item back to us if it is defective or not to your satisfaction. Get in touch with us and let us know what you would like to return. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). Your original form of payment will be refunded once we receive the item. We will refund shipping costs only on damaged or incorrect merchandise. Returned merchandise that appears used may be subject to a restocking fee.

Labor fees, such as custom wheel builds or other services, are non-refundable. Tools cannot be returned. Floor pumps and fenders may be returned but cannot be exchanged due to the high cost of shipping. 

Eligible, unused items may be exchanged within 30 days. Bring your items back to the store and we’ll take care of you, or for online purchases, get in touch with us to let us know what you would like to exchange. Ship exchanges via Ground UPS or insured US Mail (we do not accept CODs), and once we receive your item, we will ship you the replacement item (for free!). We will refund shipping costs only on damaged or incorrect merchandise.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!